Frequently Asked Questions
Everything you need to know about your Iowa State Cyclones gear.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. During peak seasons, such as football bowl games or March Madness, processing times may be slightly extended.
Are your products officially licensed?
Yes, all merchandise sold at the Iowa State Team Store is officially licensed by Iowa State University, ensuring that a portion of every purchase supports Cyclone athletics.
What is your return policy for game day apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that clearance items and personalized jerseys are final sale.
Do you offer international shipping for alumni abroad?
Currently, we ship to all 50 U.S. states and APO/FPO addresses. International shipping options are available at checkout for most countries.
How do I know what size to order?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit on game day.
Can I track my shipment?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey to your doorstep.